DELIVERY&SHIPPING
- FREE SHIPPING IN ITALY.
- FREE WORLDWIDE SHIPPING ON ORDERS OVER €350.
- A FLAT SHIPPING RATE OF €30 APPLIES TO ALL INTERNATIONAL ORDERS BELOW €350.
For orders delivered within Italy, shipping is always free of charge.
For international orders (including European Union countries, the U.S.A., Canada and all other destinations), shipping is free for orders over €350. For orders below this amount, a flat shipping fee of €30 will be applied at checkout.
Please consider that any export duties or import taxes for orders delivered outside the European Union may be charged to the Client by the courier (DHL) upon delivery.
Products available shall generally be dispatched as quickly as possible. Indicatively delivery terms are as follows:
in Italy, within 3 working days of receipt by BON BON of full payment;
in European Union countries and other destinations, within 5 working days of receipt by BON BON of full payment.
Delivery shall be made from Monday to Friday during working hours, by specialized courier in specific packaging prepared by BON BON. Delivery is made to the addressee specified by the Customer. The above delivery terms refer to Products present in the warehouses and must be intended as non-binding for BON BON. BON BON may therefore subsequently confirm or alter said terms, according to their requirements. Products are delivered suitably packaged and/or packed by courier chosen by BON BON. Products are delivered to the addressee address specified by the Customer upon submission of the purchase order.
Upon receipt of the Products, the addressee must ensure that the Products comply in quantity and description to those ordered. This is without prejudice to the fact that should the Products delivered differ from those ordered, the Customer may exercise the right to withdraw.
Clients are asked to inspect the box carefully before signing for the delivery. If for any reason the box appears tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, contact the courier.
If the package is not successfully delivered to the Client's address due to lack of cooperation from the client (wrong telephone number, wrong address, absent recipient, non-compliance with import regulations), the package may be returned to Italy at the Client's expense, including any import fees that may be assessed upon re-entry. These fees will be deducted from any eventual reimbursement.